*** Steps
- Consult your mailbox in batch at fixed time. An interruption to consult a message requires about 1mn to return to the previous action. In case of emergency, the requester can use the phone or the instant messenger
- Unsubscribe from useless messages by using the automatic sorting filters
- Quickly respond to messages requiring no more than 2 to 3 minutes of work and convert the others into future actions
- Automatically archive messages to keep and put others in a specific holding folder that will let messages become obsolete
*** Tips
- Avoid copying: the recipients of the messages are people who must imperatively act or give their opinion
- To share information, make it available (without pushing it) in specific folders that can be accessed in a “pulled” flow by the people concerned
- Define some writing rules: precise titles, clear actions and associated persons in charge, courtesy, no “hot” answers
