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The resources you can download are the result of in-depth work between our consultants and professionals in the various sectors we cover.

Retour d'expérience webinaire 2020

Data Governance Webinar Replay: Opera Consulting’s RGPD 2020 experience feedback

Did you miss our webinar Data Governance: 2020 Feedback by Opera Conseil? Discover it now in replay!

Access the replay

Make decisions and take action with Einstein Analytics !

Discover Einstein Analytics, understand the difference between this tool and another management tool, use it… So many steps to master before using this complex platform properly.

Download now
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Satisfaction questionnaire: get constructive feedback from your customers

Each stay of your customers should be a unique moment. In order to improve the performance of your hotel, you can download a customizable satisfaction questionnaire here to improve every day thanks to your customers’ comments.

Download the questionnaire

Welcome letter: Plan a pleasant welcome for your customers

Making your guests feel valued and listened to can only lead to excellent feedback from their stay in your hotel. Because customer satisfaction should be your priority, we have provided you with a sample welcome letter to give them upon their arrival.

Download the letter

Checklist: Improve your hotel’s housekeeping services

Is customer satisfaction your priority? Download our new resources for hotel professionals. Evaluate the cleanliness of your rooms to improve the performance of your establishment.

Download the Checklist

Einstein Analytics is a business intelligence tool from salesForce. This tool extracts, transforms and analyzes your data for quality renderings. Ideal for consolidating your CRM, ERP, or other data sources to give your team a holistic view to make decisions quickly and efficiently.

Watch the webinar
Webinar Salesforce-min
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Learn how to master the data around you to know how to use it wisely. The development of hotels depends on the exploitation of data, so don’t waste any more time.

Download the white paper

If like many hotels you want to see the occupancy rate of your establishment rise, then you need to look at your data.

Download the white paper
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mockup checklist

Acquiring new customers is important for all businesses, including hotels. However, retention in the tourism industry is fundamental. Keep your customers coming back with this checklist.

Download the Checklist